Introduction to Async API

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The Async API provides a REST interface which helps you to submit any recorded or saved conversations to Symbl.

When you submit a conversation, you'll receive a Conversation ID (conversationId), which is unique to your conversation.

:::caution
You must wait for the job to complete processing before you proceed with getting the Conversation Intelligence. If you immediately make a GET request to Conversation API, it is possible that you'll receive incomplete insights. Therefore, ensure that you wait for the job to complete.
:::

conversationId allows you to: #

1. Manipulate an existing conversation by adding messages.
2. Setting the confidence threshold, entities, trackers, summary, etc.

:::info
You have Async POST REST API to submit any conversation and Async PUT REST API to add/append more transcript to an existing conversationId.
:::

Types of Async API's: #

Async Text #

It can process chats, emails , tweets, phone messages, etc.

1. Async text: Helps you submit textual files.

Async Audio #

It can process calls from sales, telemedicine, lead generation, customer care, etc.

1. Async Audio: Helps you submit audio files.
2. Async Audio URL: Helps you submit audio file URLs.

Async Video #

It can process video calls from sales, telemedicine, lead generation, customer care, interviews etc.

1. Async Video: Helps you submit video files.
2. Async Video URL: Helps you submit video file URLs.