Introduction
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The Conversation API provides a REST API interface for getting your processed Speech to Text data(also known as Transcripts) and Conversational Insights.
To view insights about a conversion, you must provide the API with a Conversation ID.
What's a Conversation ID? #
When you process any conversation through Symbl whether it's from Async API, Javascript SDK, Python SDK, Telephony or Streaming API, you'll always receive a unique Conversation ID (conversationId), which consists of numerical digits.
Concepts #
- Speech to Text
- Action Items
- Follow Ups
- Topics
- Questions
- Conversational Analytics
- Topic Hierarchy
- Comprehensive Action Items
- Sentiment Analysis
- Trackers
- Summarization (Labs)
API Reference #
If you have a Conversation ID the Conversation API can help you:
- Conversation: Find the meeting name, member name and email, start and end time of the meeting, meeting type and meeting ID details.
- Delete Conversation: Delete a conversation and all related entities.
- Members: Find all members/participants from a conversation.
- Update Members: Update the unique speakers detected as members/participants.
- Message: Provide you with Speech to Text, Sentiments and Action Items in conversation.
- Topic: Provide you with important topics from a conversation.
- Action Items: Provides you with important action items from a conversation.
- Questions: Provides you with questions present in a conversation.
- Follow Ups: Provides you with follow-up requests said in a conversation.
- Analytics: Find speaker ratio, talk time, silence, pace and overlap in a conversation.
- Entities: Provides you with entities like location, person, date, number, organization, datetime, daterange, etc.
- Trackers: Trackers allow you to track the occurrence of certain key words or phrases in a conversation so you can identify emerging trends and gauge the nature of interactions.
- Summary: This API allows you to get a Summary of important contextual messages in a conversation.
- Comprehensive Action Items: This API allows you to get a Summary of important contextual messages in a conversation.